Passkey Rollout Checklist
A checklist for deploying passkeys to the workforce or customers without breaking recovery.
Use this alongside the enterprise passkeys guide and Passkeys 101. The hard parts are recovery and the long tail, not the cryptography.
Plan
- Confirm your IdP and apps support WebAuthn/FIDO2 and passkeys.
- Decide synced vs device-bound passkeys per population (consumers vs privileged workforce).
- Define the authenticator mix: platform (Face ID, Windows Hello), roaming security keys for high-value users.
- Map fallback and recovery before enrollment, this is where rollouts fail.
Enroll
- Pilot with a friendly group; measure success and support load.
- Run an enrollment campaign with clear user guidance.
- Require at least two authenticators per user for backup.
- Treat enrollment as a high-assurance event with logging.
Recovery and edge cases
- Define a phishing-resistant account-recovery path that attackers cannot social-engineer.
- Handle lost-device and re-enrollment flows with strong verification.
- Plan for shared and kiosk devices and for users without modern hardware.
Harden and measure
- Make passkeys the default and de-emphasize passwords where possible.
- Track percent of users and logins on passkeys, and phishing-resistant coverage.
- Phase out weaker factors (SMS, push) as coverage grows.
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